Post by prantogomes141 on Feb 14, 2024 7:23:42 GMT 1
We really liked that CAKE provides an implementation team to help you get started. This is a unique feature many competitors don’t offer. When you sign up, your implementation team will schedule your cloud-based training. Some people learn the platform at a much quicker pace than others, and some like to take a slower approach and learn at their own speed. For this reason, we were impressed that CAKE has a multi-resource approach to teaching people in various ways. We also like that new employee onboarding is straightforward; employees can customize their dashboards to see precisely what they need to see while working. We like that CAKE doesn’t just throw resources in front of you and expect you to learn on your own.
Your implementation team is always available and willing to step in and provide helpful information. Customer Service CAKE’s customer support significantly differentiates the platform from some of its competitors. We like that each CAKE customer gets a dedicated customer Bosnia and Herzegovina Telemarketing Data success representative for the life of their account. Real humans are available for support 24/7, 365 days a year – a valuable service unusual in the industry. Additional customer support features that impressed us include the following: Post-monitoring software: CAKE has post-monitoring software that updates every two minutes, so if your system runs into a glitch or error, the problem can be solved before it gets worse.
CAKE University: CAKE’s University also impressed us. This learning resource is especially beneficial for getting new hires trained and onboarded quickly. Courses are assigned online and take about 45 minutes to complete. Keyword search feature: If you ever forget how to do something on the CAKE platform, type in a keyword. Based on that keyword, the system will bring you to the topic and walk you through a step-by-step process. Dedicated menu team: We really liked that CAKE has a dedicated menu team that helps set up your menus. You’ll get a 1.5-hour consultation to customize your menu workflow for optimal functionality. You’ll get revisions, maintenance and a full training session.
Your implementation team is always available and willing to step in and provide helpful information. Customer Service CAKE’s customer support significantly differentiates the platform from some of its competitors. We like that each CAKE customer gets a dedicated customer Bosnia and Herzegovina Telemarketing Data success representative for the life of their account. Real humans are available for support 24/7, 365 days a year – a valuable service unusual in the industry. Additional customer support features that impressed us include the following: Post-monitoring software: CAKE has post-monitoring software that updates every two minutes, so if your system runs into a glitch or error, the problem can be solved before it gets worse.
CAKE University: CAKE’s University also impressed us. This learning resource is especially beneficial for getting new hires trained and onboarded quickly. Courses are assigned online and take about 45 minutes to complete. Keyword search feature: If you ever forget how to do something on the CAKE platform, type in a keyword. Based on that keyword, the system will bring you to the topic and walk you through a step-by-step process. Dedicated menu team: We really liked that CAKE has a dedicated menu team that helps set up your menus. You’ll get a 1.5-hour consultation to customize your menu workflow for optimal functionality. You’ll get revisions, maintenance and a full training session.